Welcome to Rocket Mortgage®

On February 1, 2025, the servicing of your home loan will move from Shellpoint to Rocket Mortgage. We're excited to be your mortgage partner in the years to come.

Here's what this means for you:

  • Your loan terms and conditions won't change, including your monthly due date and grace period.
  • You'll get a new loan number in your transfer notice from Shellpoint.
  • You'll use your Rocket dashboard to manage your loan from now on. We'll email you when it's time to create your account and start making payments.
A smiling young white woman with short dark hair looks out the front door of her home along with her toddler son and black and white dog.A smiling young white woman with short dark hair looks out the front door of her home along with her toddler son and black and white dog.

Key Dates

January 13

Transfer Notification

By this date, you’ll have received a notification letter or email from Shellpoint. No action is needed, but you can read this page to prepare for your transfer. 

January 24

Your Rocket Account

You should receive an email from us with instructions to create your account and get access to your dashboard. Please wait until you get the email to set up your account. If you didn't have an email on file with Shellpoint, please call us at (800) 580-0488.

February 7

February Payment

If you already made your February payment, you don't need to do anything else. If you haven’t, you can make the payment in your Rocket Account starting on February 7th. Don’t worry – you won’t be charged a late fee or see an impact to your credit for the first 60 days following your loan transfer.

Important Information To Know

Payments

You can start making payments using your Rocket Account on February 7, 2025.

If you had autopay with Shellpoint: 

  • Monthly autopay schedules will transfer over and continue as scheduled. You may see a delay in the first payment while we transfer – this is normal and won’t cause late fees. 
  • Other autopay schedules (weekly, biweekly, etc.) won’t transfer, but we’ll help you set up a new monthly or biweekly schedule.

If you’ve already sent a payment to Shellpoint, don’t worry about it being late. They’ll forward payments to Rocket for 60 days after your loan transfer, and we won’t charge any late fees during that period.

Paying online is the safest and quickest way to make your payments. With your Rocket dashboard, you’ll have the option to set up autopay or make one-time payments. If online payment isn’t right for you, you can also mail in a check or use bill pay through your bank. 

After the first 60 days, your monthly payment grace period will be the 16th of each month.

If you’ve been using Bank Bill Pay, please contact them before February 1, 2025, to set up your payments to Rocket. This will help you avoid any late fees in the future. 

We’re here to help.

Our team is ready to help you through this transition and answer any unresolved questions about your mortgage. To help us serve you better, reach out.
 (800) 580-0488
Rocket Mortgage team members are here to help new clients, like this smiling Black man wearing a headset, white shirt and navy blazer.

Meet Brandon

CLIENT RELATIONS

"What’s most important to me is listening, understanding our clients and focusing on giving them the highest level of service."

Our clients are some of the happiest in the industry. Here’s what they’re saying.

Very efficient process. Easiest financing experience I’ve had.

William M.

Closing was quick and easy.

Karen D.

I really like the app and how easy it was to get the documents you needed to you so quickly.

Rebecca C.

Everything was fast and flawless! When I had questions, I never had to wait long for an answer.

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