Welcome to Rocket Mortgage^®

On June 1, 2024, the servicing of your home loan will move from ServBank/The Money Sourceto Rocket Mortgage. We're excited to be your mortgage partner in the years to come.

Here's what this means for you:

Your loan terms and conditions won't change, including your monthly due date and grace period.
You'll get a new loan number in your transfer notice from ServBank/The Money Source.
You'll use your Rocket dashboard to manage your loan from now on. We'll email you when it's time to create your account and start making payments.

A smiling young white woman with short dark hair looks out the front door of her home along with her toddler son and black and white dog.

Key Dates

May 15

Transfer Notification

By this date, you’ll have received a notification letter or email from ServBank/The Money Source. No action is needed, but you can read this page to prepare for your transfer.

June 1

June Payment

If you've already made your payment before June 1, you don't need to do anything else. If you haven’t, you can make the payment after setting up your Rocket Account on June 10. Don’t worry – you won’t be charged a late fee or see an impact to your credit.

June 6

Your Rocket Account

You'll receive an email from us with instructions to create your account and get access to your dashboard. Please wait until you get the email to set up your account. If you didn't have an email on file with ServBank/The Money Source, please call us at (800) 396-0311.

Important Information To Know

Payments

You can create your Rocket Account and start making payments on June 6, 2024.

If you had autopay set up with ServBank/The Money Source, it will not transfer over. You’ll need to set up autopay again once you sign in to your Rocket account.

If you've already sent a payment to ServBank/The Money Source, don't worry about it being late. They'll forward payments to Rocket for 60 days after your loan transfer, and we won't charge any late fees during that period.

Paying online is the safest and quickest way to make your payments. With your Rocket dashboard, you’ll have the option to set up autopay or make one-time payments. If online payment isn’t right for you, you can also mail in a check or use bill pay through your bank.

After the first 60 days, your monthly payment grace period will be the 16th of each month.

If you’ve been using Bank Bill Pay, please contact them before June 1, 2024 to set up your payments to Rocket. This will help you avoid any late fees in the future.

Documents And Statements

Any documents from before the loan transfer are available by request from ServBank/The Money Source.

You'll be able to find your loan documents from Rocket Mortgage in the documents section of your account. These documents include your billing statements, escrow analysis statements, and tax documents.

At Rocket, billing statements are generated after the 16th of each month and sent out by the 20th of each month.

Because of the transfer, you’ll get multiple year-end (1098) statements in 2024 – one statement from ServBank/The Money Source and one statement from Rocket Mortgage.

Escrow

If you have an escrow account, your escrow funds will move over and we'll continue to pay your taxes/insurance on your behalf. There is no action needed from you, and we’ll keep you up to date on any changes.

If you didn’t have an escrow account, your loan will remain non-escrow.

Third-Party Life Insurance

If you currently have optional insurance products such as life, accidental death or disability insurance, it’s important to note that Rocket Mortgage does not collect these premiums. Please contact your insurance carrier for more details on how this transfer may affect your policy.

We’re here to help.

Our team is ready to help you through this transition and answer any unresolved questions about your mortgage. To help us serve you better, reach out.

(800) 396-0311

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Meet Brandon

CLIENT RELATIONS

"What’s most important to me is listening, understanding our clients and focusing on giving them the highest level of service."

Our clients are some of the happiest in the industry. Here’s what they’re saying.

Very efficient process. Easiest financing experience I’ve had.

William M.

Closing was quick and easy.

Karen D.

I really like the app and how easy it was to get the documents you needed to you so quickly.

Rebecca C.

Everything was fast and flawless! When I had questions, I never had to wait long for an answer.

Nathan L.